HVAC Field Service Company? Use Internet Of Things To Keep Customers Happy
If you own an HVAC business, your main goal is likely serving your customers in a quick and efficient manner. This can be difficult to do in certain parts of the year, such as when the temperatures drop below zero, and you have a lot of customers calling you due to their HVAC system not heating. Fortunately, there are things you and your field service technicians can do to ensure these customers are taken care of quickly to keep your business running smoothly.
Internet of Things
Your field service technicians can carry a tablet or
The IoT system can also display other information on their laptop or smartphone screen. For example, it will show the technicians the service history of the equipment, the date when it was installed, and the most recent repairs done to the equipment. If they see the equipment is very old, and has had a lot of repairs in the past, already knowing this information can help them speak to the customer about it much quicker, as they will not have to take time to inspect the system first.
An IoT system also allows you to print out reports in your office to allow you to see information. For example, you may want to see the most common repairs the field technicians have to make to the HVAC units.
Setting up a system like this can be very difficult to do if you have not done it before. For this reason, find a company that has the experience doing this. They can also help you learn how all of this works.